Data Privacy and Cookies

Blackberry Services Limited T/A The Tealady

Telephone: 07493 716 803




We are committed to protecting and respecting your privacy. This Privacy Notice explains the types of personal data we may collect when you engage with us. It also explains how we handle that data and keep it safe.

If our business practices or the legislation changes, we will amend this Policy.

By visiting the you are accepting and consenting to the practices described in this policy.

Blackberry Services Ltd t/a The Tealady is the data controller.



Applies to the  data provided to us via any communication method including the internet, SMS or similar messaging, in person and email.

Please read the following carefully to understand how we will treat your personal data.


The Type of Personal Information Collected

We collect  information so we can carry out our normal business activities to fulfil an order or respond to a question.

  • Any personal information such as your name, address, e-mail address, telephone number provided to us by filling a form on our website. This includes information provided at the time of registering or buying from us. We may also ask you for information if you report a problem with our site or the products you have purchased.
  • If you contact us by letter, email, SMS or other messaging records of the correspondence may be kept. If you contact us and no action is required e.g. a simple enquiry about where we are next trading, we are unlikely to keep a record of that contact.
  • Details of transactions you carry out through our site and of the fulfilment and administration of your purchase.
  • We also record technical data such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names and pages viewed in our server logs. This information is used for marketing and security purposes.



We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

  • recognise you when you return to our site;
  • speed up your searches;
  • store information about your preferences, and so allow us to customise our site according to your individual interests;
  • re-marketing e.g. once you have visited our website you may see adverts to remind you of our services or products. We also use cookies to exclude existing customers from seeing our adverts; and
  • estimate our audience size and usage pattern.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


How we Use Personal Data

  • Process orders.
  • Handle customer service enquiries.
  • Ensure that content from our site is presented in the most effective manner.
  • Provide you with information or products that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • Carry out our obligations arising from any contracts entered-into between you and us.
  • Notify you about changes to our service.
  • Carry out marketing and statistical analysis.

We will never sell your personal data to third parties.


How we Store and Protect your Personal Information

Your information is securely stored.

  • Payment for purchases from our online shop are made through a dedicated payment processor. You will be providing credit or debit card information direct to the payment processor for processing. We do not have access to that information.
  • We retain personal information provided for the time it takes to fulfil your order, respond to your query, or continuing to contact you about other products and offers until you tell us you no longer wish to receive this information.
  • Our website uses an SSL certificate to ensure the connection between the web browser and the server is encrypted. e. personal information entered on the website is encrypted when in transit to the web server.
  • There is firewall on our web server which is designed to inspect incoming traffic, remove any malicious attacks and provides a first line of defence between a potential hacker and the data that we are hosting.


Third-Party Links

Our Site may, from time to time, contain links to and from the websites of our partners/suppliers. If you follow a link to any of these websites, please note that these websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.


Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is your consent. You can remove your consent at any time. You can do this by contacting


Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to access the personal information we hold about you in many circumstances. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will in most cases provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to be forgotten – The right to object to our use of your personal data and request your personal data is erased where it is no longer necessary for us to retain such data. This is known as your right to be forgotten. Please note that there may be legal reasons as to why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes.  Please contact us at if you wish to make a request.


Data Breaches

In the event of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR, and a full report – highlighting any risks – will be provided.


How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at .  You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: